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Customer Experience Summit: 5 Hard Truths About Customer-Centricity

Kelsey Pierson Marketing Coordinator

Tandem CEO JC Grubbs delivered a keynote presentation at The Chicago Tech Executives Club Customer Experience Summit earlier this week. Focusing on what businesses might do to increase positive customer experiences in an age where CX is of the utmost importance, JC shared “5 Hard Truths About Customer-Centricity.”

In this talk, Grubbs takes a deep dive into some case studies of organizations who successfully do this and discusses some who maybe have missed the mark, as well as some immediate action items viewers can implement right away to become more customer centric.

Tandem is software development companies in San Francisco with practice areas in custom mobile and web application development.

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